DELIVERY & RETURNS

Delivery Information

We are an online bird seed and wildlife feeds store based in Burntwood, Staffordshire and offer free collection from our address on all of our products. Any purchased whereby ‘COLLECT FROM STORE’ is selected at checkout will be contacted and collection address will be given along with a time/date to suit yourselves, normally the next working day.

FREE DELIVERY is available to Burntwood – (WS7 area), addresses only. If you wish to receive free home delivery please select collect from store at checkout and use the further information area to request delivery.

Charges are applicable on all other deliveries for mainland UK. Orders will be dispatched within 48 hours of payment being cleared. Our delivery options, show prices of standard 2-3 working day delivery via Royal Mail or a recognised courier service.

**NEXT WORKING DAY DELIVERY: If you select the next working day delivery option, please note that we can only guarantee next day delivery if the order is made and payment is cleared before 10am. This is due to the logistics of only have one collection from our business premises per day.**

Current Delivery Charges

1 & 2 kg £2.85
5kg £6.75
10kg £6.75
15kg £6.75
20kg £6.75
25kg £6.75
28kg – 56kg £13.50
56kg – 86kg £20.25

Returns

Please read our terms and conditions for full pricing, payment, delivery and returns conditions.

Returns Terms and Conditions

(i)      any goods purchased on this website will not be delivered until payment has been received in full;

(ii)    completion of the contract between you and us will take place on dispatch of the items, unless we do not accept your order or you cancel it;

(iii)   we are unable to offer cash exchanges. A credit note can be issued upon us receiving any unwanted or faulty item back in the same condition they were delivered within 21 days. We will meet any return post and packaging costs on faulty goods. However, you are responsible for any return post and packaging costs on unwanted items, and we recommended that you ask for proof of postage;

(iv)    quality matters to us, and we endeavour to monitor the quality of our goods. In the event that your items are faulty, we require email notification within 48 hours of you receiving the order;

(v)     all our parcels are clearly labelled with a delivery and return address. Unless you have paid for tracking delivery, we cannot track your order. In the first instance you should contact the dispatch company to resolve the matter. If the goods are still not delivered, you need to email us of the problem within 14 days of dispatch. Claims made after this time cannot be upheld;

(vi)    in the unlikely event that you receive incorrect items, please contact us immediately at info@chasewildlife.co.uk in order that we can resolve the matter promptly.

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